Refund policy
Return & Refund Policy
We want you to be fully satisfied with your purchase. Please review our return and refund policy carefully before initiating a return.
Eligibility for Returns
Items may be returned within 14 days of delivery. To be eligible, items must be unused, unworn, and in their original condition, with all original packaging, tags, and accessories included. Proof of purchase is required.
Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
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Items marked as final sale
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Personalized or custom-made items
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Items that show signs of use, damage, or alteration not caused by us
Return Process
To initiate a return, please contact our customer support with your order details. Once approved, return instructions will be provided. Items sent back without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect upon arrival. We recommend using a trackable shipping service, as we are not responsible for items lost in transit.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original method of payment within a reasonable processing period. Shipping charges are non-refundable unless the return is due to our error.
Exchanges
Exchanges are subject to product availability. If an exchange is approved and the requested item is unavailable, a refund will be issued instead.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us promptly upon delivery. We will arrange a replacement or refund at no additional cost.
Policy Updates
We reserve the right to modify this policy at any time. Changes will apply to orders placed after the updated policy is published.
For further assistance, please contact our customer support team.
